Last Updated: March 3, 2026

Protecting the personal information you share with us is something we treat as a priority. This Privacy Policy is written to reflect applicable data protection laws and commonly required advertising platform standards. It explains, in general terms, what information may be gathered when you visit or buy through this website, how that information is typically handled, and the choices generally available to you.

By browsing or purchasing on this website, you acknowledge that you have read and accepted the practices described below. If you are not comfortable with any part of this policy, you are free to stop using the website and the related services.

For any privacy-related question, you can reach us at: support@masonpearson.com

1. Information We May Collect

Information collected generally falls into two categories: details you provide directly, and data that may be captured automatically as you browse. Both are used to operate the store, improve the shopping experience, and support advertising activities.

1.1 Information You Provide

Personal details are typically received when you place an order, create an account, or contact support:

• Your name
• Email address
• Telephone number
• Shipping and billing addresses
• Payment details (usually handled by third-party processors; complete card numbers are not retained)
• Items purchased, order history, and transaction records

1.2 Information Collected Automatically

As you move through the site, we and our analytics and advertising partners may collect non-identifying technical and behavioural information, such as:

• IP address and approximate geographic region
• Browser type, device type, and operating system
• Pages viewed, time spent on site, and on-page interactions
• Referral sources, traffic channels, and campaign entry points

This kind of data is generally used to improve site performance, understand shopping behaviour, measure advertising results, and help maintain site security.

2. How Information May Be Used

Information is generally used only for the business purposes outlined below, in line with applicable privacy legislation and advertising platform data policies:

• Processing, confirming, shipping, and tracking orders and transactions
• Responding to customer service enquiries and resolving order or after-sales issues
• Sending transactional messages, such as order confirmations, shipping alerts, and refund notices
• Sending occasional promotional or marketing messages, where permitted and subject to opt-out
• Improving website functionality, product presentation, and the overall shopping experience
• Analysing traffic and campaign performance to refine advertising
• Detecting and preventing fraud, abuse, and security threats
• Meeting legal and regulatory obligations

3. Sharing of Information

Personal information is not sold, rented, or traded.

Information is generally shared only with service providers that support the operation of the business and the fulfilment of orders, and only to the extent necessary. These providers are typically bound by contractual confidentiality and data protection obligations and are not permitted to use the information for other purposes:

• Payment processors that handle transactions
• Shipping and logistics partners involved in delivery
• Hosting, technical maintenance, and analytics providers
• Advertising platforms used for measurement and remarketing
• Email and notification service providers

Personal data may also be disclosed where required by law, court order, or a valid governmental request.

4. Cookies & Similar Technologies

This site generally uses cookies, pixel tags, web beacons, and comparable technologies — including those set by advertising partners — to support site features and measure advertising results.

These tools are typically used to:

• Remember preferences and customised settings
• Understand visitor traffic, behaviour, and page performance
• Measure advertising conversions and help optimise campaigns
• Support site functionality and the overall user experience

Your control: cookies can generally be blocked, disabled, or deleted at any time through your browser settings. Disabling cookies does not usually prevent basic access to the site, although some personalised features and advertising services may not function fully.

5. Email & Marketing Communications

If you join a mailing list or agree to receive marketing communications, product news, promotions, and related content may occasionally be sent.

Unsubscribing: promotional emails generally include a visible unsubscribe link, typically placed at the bottom. An opt-out request may also be sent to support@masonpearson.com.

Please note that order-related messages — such as order confirmations, shipping updates, and after-sales notices — are necessary to fulfil an order and generally cannot be opted out of.

6. Data Security

Administrative, technical, and physical safeguards are maintained with the aim of protecting personal information against unauthorised access, disclosure, alteration, loss, or misuse. Industry-standard encryption is typically applied to data in transit and at rest.

No method of online transmission or electronic storage is completely secure; even so, commercially reasonable measures are applied to protect the information entrusted to us.

7. Your Privacy Rights

Depending on where you live, you may hold certain rights under applicable privacy laws, which can include:

• Accessing the personal data held about you
• Correcting inaccurate personal information
• Requesting deletion of your personal data
• Opting out of targeted marketing and advertising communications

To exercise any of these rights, please email support@masonpearson.com. Identity is normally verified before a request is processed.

8. Children's Privacy

This website is intended for users aged 13 and older. Personal data from children under 13 is not knowingly collected. If it comes to our attention that such data was collected unintentionally, it is typically removed from our records without undue delay.

If you believe a child may have shared personal information with us, please get in touch so that appropriate action can be taken.

9. Third-Party Links

This website may include links to third-party sites for convenience. Their content, privacy policies, and data practices are not within our control.

We are not responsible for how third parties handle your data. Before sharing personal information with any external site, please review its privacy policy.

10. Changes to This Privacy Policy

This Privacy Policy may be revised from time to time to reflect changes in services, technology, advertising policies, or legal requirements.

Revisions are generally posted on this page with an updated “Last Updated” date and take effect once published. Continued use of the website after an update generally indicates acceptance of the revised terms.